Thank you for choosing our services. We are committed to providing you with a seamless shopping experience. Below is an updated summary of our return and cancellation policies:
Returns:
You have 30 days from the date of receipt to return your product. We do not charge any restocking fees. To initiate a return, please ensure that the items are unused, unwashed, and in their original packaging. contact us at Contact@hiteck.net for the return address.
Order Cancellation:
Once an order is placed, we begin preparing your shipment immediately to ensure prompt delivery. Therefore, we can only accept cancellation requests within two hours of the order being placed. We appreciate your understanding in this matter.
Non-Arrival of Product:
Our estimated shipping time is between 4 to 6 business days., excluding a preparation period of 1-2 days. If your product has not arrived within 15 days, we kindly ask for your patience and suggest allowing up to 20 days for potential delays due to factors beyond our control, such as weather, postal delays, or customs. If your product has not arrived after 25 days, we will issue a full refund.
Damaged Products:
If your product arrives damaged, please document the damage with photos and videos and send them to our customer support at contact us or Contact@hiteck.net. Upon verification, you will have the option to receive a replacement or a full refund.
Defective or Broken Products:
If you encounter any issues with your product within 30 days of receipt, please return it at your expense. We will issue a full refund in the form of store credit, which can be used to reorder a new product.
Change of Opinion:
If you wish to return a product for any reason, you have 30 days from receipt to do so. Please contact us at Contact@hiteck.net for the return address. Returns must be for unused, unwashed items in their original packaging.
Exchanges:
To exchange a product, you have 30 days from receipt. The product must be unused and in its original packaging. Please contact our support team at Contact@hiteck.net for assistance with the exchange process.
Wrong Product:
If you receive an incorrect product, you have 30 days to return it at your expense for a full refund.
We appreciate your understanding and cooperation with our policies. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing us.